Shipping & returns

Shipping

Delivery of orders in Ukraine

We deliver goods all over Ukraine, with the help of courier service "Nova Posta". Delivery is carried out within 2 - 3 days. Also, it is possible to deliver by courier "Nova Posta", at a convenient address. Delivery is paid according to the tariffs of the logistics service "Nova Posta".

In Kiev courier delivery is available on an individual basis. Also possible self-delivery from the company's show room Bobkova at Degtyarnaya 11 street from 12:00 to 20:00 every day.

Delivery of international orders

We deliver orders all over the world. Please pay attention to the fact that the cost of delivery is paid according to the tariffs of the logistics service.

Upon arrival in the country of destination, international orders may be subject to customs duties and taxes of the destination country's customs. The recipient bears additional costs for customs clearance, in turn, we have no control over such expenses and can not predict what they can be. We are not responsible for customs delays. For more details before purchasing, please contact us.

returns

All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a full refund within 14 days of delivery. Items must be returned to us in perfect condition. Make sure all items are exactly how you received them, with tags still attached. Product sent in dust bags must be returned inside the bags, as this is considered part of the product.
We also strongly suggest you precisely note measurements and scale of all products before purchasing. In the event of manufacturing defect, please email us at shop@bobkova.com.ua within 48 hours of receiving your product.
Please contact shop@bobkova.com.ua if you would like to exchange or return a product. Please use packaging included in your original purchase to return item.
Once our quality control team has approved the returned items, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-10 business days from when your return is received.